Archive for: 九月, 2013

How do restaurants create a rapport with customers?

九月 30 2013 Published by under 經營兩三事, 餐廳經營

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According to psychologist Abraham Maslow’s hierarchy of needs, people have five basic needs: physiological, safety, love/belonging, esteem and self-actualization.

From the restaurant industry’s perspective, that means if customers are treated with courtesy and friendliness from the moment they enter a restaurant to when they pay the bill, then they will be happy. It’s a financial transaction, but they’ll feel that the experience was more than just buying food.

It’s not difficult to show respect to your customers, but it leaves an indelible impression. All you need to do is remember the name of each guest, greet him or her with a smile and display other common courtesies. Hong Kong writer Anita Leung once said, “I like returning to my favorite restaurants because I am treated with courtesy. The waiters call me Ms. Liang from the beginning to the end of my meal, and I always feel respected. For example, if my seat is not in an ideal location, I can swap it immediately for a better table.”

All guests expect the same kind of service as Ms. Liang. Managers know it is common sense to treat every customer with deference, no matter what kind of restaurant they operate.

If you want to prioritize guests, don’t forget to treat each person as an individual with particular needs. At one restaurant, a guest ordered a bottle of French red wine after his meal. The waiter asked, as usual, if the guest wanted him to add some Sprite to the wine. The guest replied, “Yes, but let me do it myself this time.”

When the waiter turned around to get the bill, another server came over. Not having heard the customer’s directions, he poured two bottles of Sprite into the wine. The guest was extremely displeased and said, “I already told you, we wanted to mix it ourselves, because not everyone at the table wants Sprite in their wine!” This made the atmosphere in the restaurant extremely tense. Fortunately, the original waiter ran over immediately and made a sincere apology, thereby appeasing the customer.

Maybe this seems like it was just a small misstep, but it made the guest feel as if his request had been ignored. Some waiters just do whatever they are accustomed to do, and if Sprite in red wine is a popular drink, they will just assume all guests at a table want a glass. But this means some people will be dissatisfied and feel as if they have been overlooked.

The service industry requires a lot of patience and attention to detail. If a waiter carefully takes each person’s tastes into account before he starts mixing drinks, then he can avoid making this kind of mistake.

Very attentive customer service is even more important for small restaurants that want to keep their regulars and cultivate new business within their communities. They have to look at their neighborhood, pay attention to their regulars and offer these customers’ special rewards, like coupons, preferred customer cards and special delivery services. These are all ways to ensure that you have a steady base of returning customers.

Some restaurants rely on unmarried office professionals or students living in dorms for most of their business. A restaurant owner should make sure to be attentive to these guests and ask them questions like “How does the food taste? Did you get enough to eat?” This creates a genuine rapport. If a restaurant acknowledges how busy a customer is, then they will feel like their hard work is being acknowledged, and they will want to return not just for the food, but also for the friendly faces.

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(Photo via Google, CC License)

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STATE OF FEAR

九月 30 2013 Published by under EZ心情

周休二日時,重溫了一本以前買的書 「恐懼之邦」,

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恐懼對大部分的人來說,可能只是某一種情緒而已,

並沒有想到說恐懼也是一種社會操弄大眾的手段。

 

「 每一個主權獨立的國家如果要控制人民的行為,使他們安分守己、溫馴聽話,使他們開車靠右,使他們繳稅,最好的方式就是恐懼。」

小說中談到了因為柏林圍牆倒塌等原因,西方世界少了戰爭這種容易使人民恐懼的根源之後,

環境就變成了用來操弄社會大眾的理想議題。

 

前中央研究院副院長曾志朗先生在推薦的文章中說:

這本小說絕對可用來作為學習科學方法最有效的補充教材。它一再提醒我們科學世不完整的,而不完整的知識體系,太容易被斷章取義,用來製造恐懼。最可怕的是,科學知識雖然不完整,但因為它們總是被包裝得次序井然,又是數字,又是圖表,整整齊齊的,就比較不會有人去注意到測量的準確性等問題。

 

 

整本書藉由全球暖化這個議題,引用了各種科學期刊等,來探討所謂的「全球暖化」這理論是否正確,

並探討是否因為全球暖化而帶來的氣候變遷、海平面上升和冰山溶解等議題。

 

這本書裡面有許多的正反論點,可以讓我們從中學習思考,何謂正確的知識。

處在資訊爆炸的時代,人們藉由各種媒體來獲取資訊,殊不知很多的資訊都是未經過查證就報導出來的,

並藉由辛辣聳動的標題來引導大眾去相信和關注

 

 

歡迎訂閱 EZTABLE Idea! 來獲取有關EZTABLE的最新資訊
Dean

 

 

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First Time Is Not Terrible

九月 27 2013 Published by under EZ心情

hearing-for-the-first-time

 

最近身邊許多朋友開始迎接他們的第一次,有些人出社會第一次工作,有些人第一次生小孩,有些人第一次準備離職轉換跑道,有些人第一次要去澳洲 working holiday,這些人最常問我的問題就是:『Hey, Kai, 我感到壓力好大,我從來沒做過這些事,我該怎麼辦?』

Stop thinking shit, Just do it!!

Yup,  please please please stop thinking shit, just do it,你會感到慌張害怕,手足無措,只是因為這是你的 First Time,就因為你沒做過,所以你會感到害怕,沒碰過水的人被丟到游泳池一定會慌張,沒開過車的人給你一台車你也不敢開到馬路上,沒修過電腦的人光是藍底白字畫面就可以讓你以為世界末日到了。最常發生在這些人身上的情形就是,會查很多很多很多……資料!然後發現:『喔喔!原來要這樣做會比較好!』,接著發現:『咦?可是另一個人說這樣做不好,要那樣做才好。』,最後就會:『煩耶!我壓力好大,我到底該怎麼辦啊!!』

Punching your head, just go ahead

hey, 別再想了,不如直接動手去做做看吧。資料是人寫的,人寫的就不可能完全客觀的符合所有人情況,何況現今資訊氾濫,資料往往就是某 blog 上的心得文,這時你查的越多,只會越讓你陷入混亂,所以與其浪費時間,多想無異,不如直接捲起袖子,動手去做。不會游泳的人只要把他丟到水裡不過一小時,他就會學會。沒開過車的人直接都上路絕對比在那看駕駛手冊好幾個月的人還厲害。沒寫過程式的人丟到科技公司一個月也絕對比他自己在家看書寫習題來學得多。

Be exciting to do your first time

我承認,First Time 的確有點可怕,第一次要去做任何事情,意味你正駛離舒適圈,迎向未知的事物。但你是否有這樣的經驗,完成從沒做過的事情後,感到興奮,有成就感,開心,而且覺得不過就這樣,為何之前要這麼緊張?懂了嗎?可怕的不過就只在第一次,所以請忍受第一次的煎熬吧!Try to enjoy change,享受你的第一次,事後必定會有美好的回憶,而且你永遠不必再害怕同類的事情了。Keep Going!! Never Stop!

 

Kai

Customer Developer, Product Manager @ EZTABLE

EZTABLE 是個集結夢想揮灑熱情的地方,想知道我們的最新消息?直接訂閱 EZTABLE Idea!

 

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Introduction to some French Dinning Rules

九月 24 2013 Published by under 飲食文化, 餐飲知識

Capture du 2013-09-24 18:49:39

大家好,

我叫雷諾,我是法國人也是UTBM的學生,我在EZTABLE工作 (intern as assistant engineer).

很高興認識你們

Who has never dreamed in front of french movie when they start to have a delicious dinner.

First of all, Do you have an Idea why French like this much to have a dinner at home and like invite family and friend to have dinner there ? Because we are mingy and restaurants are too expensive in France.

Anyway, we have a lot of the traditional rules for dinner in France, people use this more and less depend on the family and it’s also depend on the kind of people you are dinner with (family, friend, business, your girlfriend’s family …). So you have to know these rules and then you have to respect at least as rules as the host.

If someone invites you for dinner it’s nice to bring a gift for him (her) like a wine bottle or flowers. But the best gift is to bring with you your smile and your happiness.

If I have to sum up some rules, the most important for you as you are foreigner is: don’t use your phone or read anything during a meal, don’t leave the table (go to the restroom before or try to wait the end of the meal) and try not to make the kind of disgusting noise with your mouth.

Some important french word you can try to practice:

  • Bonjour (good morning and good afternoon)
  • Bonsoir (good evening)
  • Bon Appetit (enjoy your meal, also to say you can start to eat)
  • S’il vous plait / S’il te plait (請您/請妳, please您/please妳)
  • Merci 謝謝
  • Au revoir 再見
French dinning rules from renaud jollet de lorenzo

再見

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太平洋上的桃花源 – Ulithi Atoll

九月 24 2013 Published by under EZ心情

Girl on Ulithi Atoll

    直到今天我依然還記得那午後的景象… 那日初登島上,帶著幾包的糖果/棒棒糖發送給島上的居民。而這小女孩拿到我給她不過幾毛錢的棒棒糖時,她的世界彷彿因此而不一樣了起來,幸福全寫在臉上。然而,我們生活在物質富足的台灣,從不會想像一根棒棒糖所帶來的快樂是如此地大!

 

  • 上班/讀書累了嗎? 天氣正好、海水正藍,是否趕快利用假期好好的放鬆一下呢?

今天小編要帶大家來到一個太平洋鮮少人知道的環礁玩,但有位世界知名導演James Cameron(鐵達尼號/阿凡達的導演)蒞臨過這環礁,並在附近的海溝協助國家地理頻道拍攝記錄片,名叫Deep sea Challenge的專案,相當頗具意思,而這個環礁叫作Ulithi Atoll。

水晶藍的海水


蔚藍的天空、透徹的海水,相當適合潛水

  • Ulithi Atoll 的地理位置及歷史

Ulithi Atoll,它是一個很大環礁,屬於密克羅尼西亞聯邦(Federated States of Micronesia)千千萬萬環礁的其中一個環礁,位於雅浦州Yap本島東北方約80海里(約150公里)位置。環礁的四周有主要四座小島,分別是Asor IslandFedraey IslandMogmog IslandFalalop Island,四座島皆有居民。其餘小島皆是無人小島,不過倒是有一座島上都是蜥蜴的Lizard Island、以及都是豬的Pig Island,小編我是還沒有去過這些島,不然那景象一定相當爆笑XD。若是你有谷哥的話,不難發現它是二戰時代的美日戰場;若是你地理好一點,你會發現它其實鄰近世界第一深的瑪利亞(Mariana)海溝。因為這些緣故,它是喜愛潛水的秘密基地和世界僅存之一的地方,高科技的人類無法觸及的地代。

  • 曾經為二次世界大戰的戰略要地

在第二次世界大戰的最後一年,Ulithi環礁曾經為美國海軍最重要的戰場,有好幾艘沉沒的戰艦都還在Ulithi環礁的珊瑚底部,像是US Mississinewa,一艘載滿油的運輸艦。這些沉船遺跡都為Ulithi海底世界增加許多可看的美景,為第二次世界大戰歷史背景留下不滅的神秘。

男人會館 Men’s House

 

除了雅浦之外,我們台灣觀光客愛去的帛琉也是有男人會館。

 

Ulithi Atoll 唯一的機場,不過相當簡陋

位於 Falalop Island 島的機場,是Ulithi Atoll 環礁的唯一一座機場,跑道相當的短、連航廈都沒有(攤手)。跑道的盡頭,其實也就是這小島的盡頭,所以這座島一丁點大,大概四五十分鐘雙腳就可以把小島逛完。平常沒有飛機時,是小島居民的遊樂場。

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Ulithi Atoll 唯一一家飯店

這是Ulithi Atoll 上唯一一間的飯店 – Adventure Lodge,位於Falalop Island島上。我真的很幸運,在島上的日子裡有這家飯店,不然我真的沒有在那島上生存下來。你可以想像沒有淡水(or 乾淨水源)的日子嗎?你可以想像沒有電的日子嗎?你可以想像沒有屋簷風曬雨淋的日子嗎? 多虧這家飯店,雖然貴了一點(每晚USD150+10%Green Tax),不過一切都是相當值得的。

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飯店後的草地


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我跟當地小孩在抽油,等等出海船所需的燃料

四座小島的物資都相當匱乏,所有民生物資都必須由本島運送過來,包括米、柴、酒、鹽、醋等等。照片中是我們從本島運送過得燃料油,是小島上漁船的燃料來源。

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“我的同伴因為太開心了,都忘記自己有帶眼鏡,跳下水,結果眼鏡就掉了。這時候,他在大海裡找眼鏡…"


若是你夠厲害的話,也可以抓龍蝦吃到飽!

是不是相當漂亮呢???若是有機會的話,一定要去瞧瞧!

  • 如何到達Ulithi Atoll:

你可以選擇搭船,也可以選擇搭九人座小飛機。平常,雅浦漁業局會派船出海捕魚。捕魚時,船會兼作人貨物運輸之用途。以當地漁業局船的速度(12km/hr),需要花費約12小時航程;若是從雅浦機場(Yap Int’l Airport) 坐九人座小飛機的話,則須花費45分鐘。

——————————

若是你覺得太過麻煩,耗時耗力又要花四五萬的機票錢才有辦法吃到龍蝦的話,你可以參照這裡,新台幣2,000元有找,讓你在台灣就吃龍蝦吃得盡興!!!

 

Kent Hong

Business Development, EZTABLE

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Log Everything with Scribe

九月 23 2013 Published by under Engineering

Matrix

Why Logging?

The most important thing of running a webservice like EZTABLE is to keep the service 24/7 available. However, things always happen in unexpected ways. Having a monitoring system improves the response time when the service operates abnormally. Having a logging system allows DevOps and software developers to foresee the problems before it happens.

If you are going to run a webserviice, I would suggest you to log everything at day 1.

 

What is a Good Logging System?

When choosing a logging system, I would always consider the following features:

  • Capability of logging from different programming languages and sources.
  • Integration with storage components like S3 and HDFS.
  • Supporting for server farm and fault recovery.

Currently, the best open source solutions are Apache Flumefluentd, and Scribe.

Those solutions support at least one of the popular RPC libraries like Thrift, or have very good integration with language’s logging frameworks like Log4j or Monolog. Being able to store logs in various storage system and a distributed architecture are the for-sure features.

 

Scribe, Open Sourced by Facebook

Facebook open sourced Scribe in 2008. As the following figure, the architecture is simple tree model.

      'client'                    'central'
----------------------------     --------------------
| Port 1464                 |    | Port 1463         |
|        ----------------   |    | ----------------  |
|     -> | scribe server |--|--->| | scribe server | |
|        ----------------   |    | ----------------  |
|                |          |    |    |         |    |
|            temp file      |    |    |    temp file |
|---------------------------     |-------------------
                                  |
                               -------------------
                               | /tmp/scribetest/ |
                               -------------------

Running a Scribe deamon on each server. Applications use Thrift to communicate with Scribe server on localhost. The local Scribe deamon buffered the logs and forward to the upstream Scribe server. Finally the central Scribe server append the logs to the filesystem.

Detailed installation guide and examples are on Github. Basically you can get Scribe on production with the following steps:

1.Instell Thrift.
2. Install FB303 from Thrift’s contrib folder.
3. Install Scribe.
4. Write the configuration file for buffers and central. Start Scribe deamon.
5. Generate the source code for your language from the scribe/if folder.

 

Log Format

I highly recommend you to store logs in JSON format. It can be processed by all languages.

 

Gotchas

I was having a hard time compiling Scribe after I upgrade the libboost package. I found this blog post solving my problem. Basically, just add the following when ./configure

$ ./configure CPPFLAGS="-DHAVE_INTTYPES_H -DHAVE_NETINET_IN_H -DBOOST_FILESYSTEM_VERSION=2"

 

York Tsai,
VP Engineering @ EZTABLE

 

(Originally published at York’s Computer Science Blog)

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最有效的訓練動作 – 深蹲 (Squat)

九月 23 2013 Published by under EZ心情

中秋佳節碰上天兔颱風的攪局,想必讓許多人的戶外行程都臨時喊cut了吧!
今天要為大家介紹的是經濟實惠的運動方法,讓大家在享受美食之餘也能維持健康的體態。

在先前的打造易瘦體質一文中,曾提到深蹲(Squat)這個動作;今天,讓我們來更深入的介紹一下深蹲!

在深入介紹深蹲之前,先讓我們來看看成果… 沒深蹲 v.s. 深蹲, DOCHI???
squats_no_squats

深蹲訓練的肌群是骶棘肌、臀大肌、股四頭肌、腿後肌群。(講這麼多,不如直接看圖吧~)
squats_1

針對這個動作,初學者可以先以靠牆深蹲(Wall Squat)的方式入門:大腿與地面平行,膝蓋呈90度,膝蓋千萬不能超過腳尖,維持動作30秒,休息1分鐘,做3組。往後再慢慢增加時間。
squat_2

較為進階的動作是徒手深蹲(Squat) ,一樣大腿與地面平行,膝蓋呈90度;臀部向後坐,而不是膝蓋往前推,所以膝蓋也是千萬不能超過腳尖。另外,徒手深蹲要另外注意的一點是下背要持續用力,讓上半身呈現一直線…如果忽略了這個動作,腰部可是很容易受傷的!
squat1

深蹲可以有效訓練大腿的肌肉群,讓腿部線條更為緊實,同時帶來提臀的效果;另外,大腿肌肉量的增加更可以有效提升身體的基礎代謝率,進而達到消耗脂肪的功效。或許有人會擔心深蹲這個動作會讓大腿變得愈來愈粗,但請放心,深蹲如果讓大腿變粗,通常是因為大腿的肌肉長出來,但外層的脂肪尚未消去所造成的假象,只要持之以恆,相信你/妳也能得到誘人的雙腿。

 

Images from  Women’s Health, Muscle and Brawn

Travis @ EZTABLE

喜歡我的文章,請立即訂閱 EZTABLE IDEAS

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與法國實習生-雷諾(Renaud)的哲學課

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EZTABLE每年四季的實習生計畫,報名都十分踴躍!!(聽說現在要面試好幾輪才有機會選上 XD)今年秋季更是來了一位法國實習生-雷諾(Renaud),相對而言我們比較少接觸到歐洲的朋友,對於歐洲事物與文化也多是一知半解,中午大家常一起吃飯閒聊,十分好奇東西文化上的差異。

在兩周的相處下來有很多有趣的事情,不管在語言,文化,飲食上我們有很多不同(雷諾抱怨著台灣麥當勞的漢堡怎麼這麼小,他都要點兩個才吃的飽 >///<),其中有一點讓我印象很深刻。在法國的教育裡,"哲學(Philosophy)"是必修課程,不管你研讀什麼專業科目,哲學課是很重要的一個學分,他們認為藉由去探討這些艱深的問題,訓練和啟發對於萬物的思考。並不是要你去找出答案,而是透過這樣的摸索,去豐富你的內涵和想像力。

這實在讓我太崇拜了,在亞洲華人的教育裡,我們總是被教育著找出答案(還是唯一答案),所以我們訓練"考試",訓練在有限的時間內回答最多的問題,但也從不思考前因後果,反正有答案就是了。而東西方的各項發展上,我想也因此有了截然不同的結果。我特地去查了一下法國相關資料,印象中的法國人浪漫,生活悠閒(整天無所事事(大誤)),但他們卻是歐洲超級強國,在各項工業科技上都是世界頂尖,還是國際上少數的軍火輸出國,雖然人口也才6千多萬人,但在整個歐洲歷史上都扮演著很重要的角色。

當然雷諾也說現在的法國一樣存在著很多問題,總統也是一天到晚被罵(他可能沒看到我們的英九哥 ><“),年輕人的失業率也很高,而他想來亞洲多了解文化和軟體產業,未來回法國可以做為雙方的橋梁。很開心EZTABLE能提供這樣的環境,每次的實習生計畫我們也都從他們身上學到很多,有機會我也想到法國多看看。

我們的實習生計畫—>應徵信箱:career@eztable.com.tw

我們的正式職缺—>請點我

By Peter Hsieh , EZTABLE Co-Founder & Director ,Product & Marketing

 

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讓你敢吃檸檬的神秘果!

九月 20 2013 Published by under EZ心情

大家知道有種神奇的水果,只要吃了他,再吃酸的食物都會是甜的嗎?

他就是"神秘果",引進台灣已有二十多年了,因為新奇,一小顆果實曾經要價$100,吃完種子還要當場回收。除了口感有神奇之處外,營養價值也非常的高,所以在市面上販售的價格也是非常的高唷!

 

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神秘果的由來:
神秘果屬於山欖科矮生灌木,英文名為Mysterious fruit(神秘水果)或Miracle fruit(不可思議的水果)。神秘果的果實直徑約1公分、長約2公分,果實外型略似橄欖,成熟後表皮鮮紅,是原產於西非的熱帶水果。
早期當地西非土著偶然發現在吃過神秘果之後,不論吃再酸澀的水果、或是喝口感不佳的酸棕梠酒,原本難以入口的酸澀口感都不見了,取而代之的反而是甘甜與香醇,是以該神祕的果實可以改善酸味食物的說法,遂一傳十、十傳百的留傳至今。

 

神秘果神奇之處:
神秘果的果實內含有一種叫做「神秘果素」 (Miraculin)的醣蛋白,可以改變我們的味覺,把酸味變成甜味,所以也被稱作「味覺修飾蛋白質」。
在一定的時間之內,如果吃到像檸檬、葡萄柚……等此類口感較酸的食物,就不會覺得特別酸,甚至會有甘甜的感覺出現。

 

食用方式:
首先,將整顆放入口中,輕輕咬破果皮,如吃龍眼般,慢慢咀嚼,讓汁液滲入舌頭的味蕾和口腔內壁細胞,待吃去果肉後再將種子吐出。
食用後神奇的效果立刻顯現,它可將酸澀的水果(如檸檬、金桔、蕃茄等酸味水果)轉化成甜美的果實,吃起檸檬就像在吃柳丁一樣,這種非常特殊而神秘的效果持續約約1小時(神秘果糖蛋白不耐高溫:想恢復味覺只要喝一口熱水就可以!)

 

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這是國外節目大家再吃神秘果的節目!(在國外買神秘果是非常貴的唷!)

 

 

Ula
EZTABLE IDEAS

 
資料來源:晨星健康養生網

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Reflector工具介紹

九月 18 2013 Published by under Design

ReflectorOne

因為從事網頁設計相關工作,在職掌上除了要將視覺畫面處理的漂亮之外,也要注意使用者經驗,所以往往都要將智慧型手機、平版電腦、桌機或筆電等等的3C產品在身旁嚴陣以待做障礙排除。

但這時出現了一個問題,我如何將隨身攜帶的行動裝置,在提報中、在研發中或其它突發的狀態下向群眾做動態發表,並完整地呈現想表達的畫面或功能呢?

在一次偶然的機會下,我知道了 Reflector 這個輔助工具,天啊!就是它,那就簡單介紹給大家玩玩。

 

沒有使用平台問題

只要 iPhone或 iPad 都可使用的狀態下,不論是 Mac 或 PC 都可以哦!但越獄的話就不行了!

 

可在你的電腦上同步顯示 iPhone或iPad

玩遊戲、看電影、使用的應用程式都可以從你的 iPhone 或 iPad 同步反射到電腦螢幕上。

方便你在台下操作,台上投影機裡則顯示你在 iPhone 或 iPad 上的畫面。

在電腦上同步使用行動裝置

 

內建AirPlay的反射裝置

不需額外的裝備,方便讓你和電腦串接,而且使用簡單,連我這個硬體笨蛋都會用。

了解更多AirPlay 

 

mirroring_on

 

還有其它功能包含:可記錄、使用多個設備、密碼保護、全螢幕,它的描述我不多說,有興趣的人可以他們的官網下載試用版或是看更多的內容介紹   Reflector官網

 

希望你們試玩愉快囉~

 

妮可羅賓

 

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